At Lunivan, your satisfaction is our priority. We offer a simple, stress-free return policy.
30-Day Return Window
We accept returns within 30 days of delivery.
We Cover Return Shipping If:
- The item has a manufacturing defect
- You receive the wrong product, size, or design
We will provide a prepaid return label or return instructions.
Returns for Personal Reasons:
If returning due to change of mind, color preference, or style choice, the customer covers return shipping.
Note: Slight color variations may occur due to lighting or screen differences.
How to Start a Return:
Email us at: support@lunivan.com
Include your order number, photos (if any), and a brief explanation.
Where to Return:
We offer two return locations:
- Vietnam Warehouse
- U.S. Return Facility
We will assign the most suitable address based on your location.
Refund Processing:
- Refunds are issued to the original payment method
- Most refunds appear within 1–3 business days
- Confirmation email will be sent once processed
Our Commitment
Every Lunivan puzzle is crafted with care. If something isn’t right, we’ll make it right—quickly, fairly, and with respect.
