Processing Time
Once your payment is confirmed, our team will begin preparing your order.
Processing time: 2–3 business days
You will receive:
- An Order Confirmation Email right after your purchase.
- A Shipping Confirmation Email with a tracking number once your order is on its way.
Shipping Options
We offer two delivery methods to best suit your needs:
1. Standard Shipping (Free)
- United States: 7–10 business days
- Other International Destinations: 7–10 business days
This option provides reliable international delivery at no additional cost.
2. Expedited Shipping ($12.99)
- United States: 4-5 business days
- Worldwide delivery: 4–5 business days
Perfect for customers who prefer a faster arrival.
Shipping partners may include DHL Express, USPS, FedEx, or similar reputable international carriers.
Customs & Possible Delays
While we work hard to deliver on time, please note that unexpected factors—such as customs inspections, severe weather, or courier delays—may extend delivery times. We appreciate your patience and understanding.
Address Issues
To ensure successful delivery, please double-check your shipping details at checkout.
- If an incorrect address is provided by the customer:
- Lunivan is not responsible for lost packages.
- Re-delivery fees may apply if the parcel is returned to us.
- If a shipping error is made by Lunivan:
- We will gladly offer a free reshipment or a full refund.
Need Help?
If you have questions about your order or need support with shipping, our customer care team is here to help. Simply reach out to us via our Contact page.
