Refund & Refund Policy

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Last updated: December 2025

This Return & Refund Policy applies to all products purchased under the Lunivan brand.
Please review the following information carefully before submitting a return or refund request.

1. General

2. How To Start A Return

3. Return Location

4. Refund Processing

5. Our Commitment

1. general

We accept returns and refund requests within 30 days of delivery. Whether you received the wrong item or simply changed your mind, we’ll guide you through an easy return process.

We will cover 100% of the return shipping cost if:

  • Your item has a manufacturing defect
  • You received the wrong product, size, or design

If you’d like to return an item for personal reasons—such as a change of mind, preference, color, or style—the customer is responsible for the return shipping cost.

 

Please note: Minor color or appearance variations may occur due to lighting, photography, or screen differences. These are not considered defects.

Please note: that personalized or custom-made products are not eligible for return or refund unless they arrive damaged or defective due to our error.
 

2. how to start a return

Please contact our customer support team within 30 days of delivery, including your order number and reason for return.

We will provide detailed return instructions and the return address

Once we receive and inspect your return, we’ll notify you of the approval status

To initiate a return, simply contact our support team:

📧 support@lunivan.com

Please include your order number, photos (if applicable), and a brief explanation. Our team will respond promptly with the next steps.

3. return locations

For your convenience, returns can be sent to one of our facilities:

  • Vietnam Warehouse - 174 Ba Trieu Street, Thuan Hoa Ward, Hue City, 52000, Vietnam
  • U.S. Return Facility - 15310 SE Stark St # A, Portland, Oregon, 97233, United States

4. refund processing

Once we receive your returned item and complete an inspection:

  • Your refund will be issued to the original payment method
  • Most refunds appear within 1–3 business days, depending on your bank or card provider

We’ll also send a confirmation email once your refund has been processed.

5. our commitment

At Lunivan, your peace of mind matters. We promise to handle every return with fairness, care, and professionalism. If you ever experience an issue, we’ll work with you to make it right quickly and respectfully.

Thank you for trusting Lunivan with the meaningful pieces you bring into your home.

This Return & Refund Policy applies to all products sold under the Lunivan brand.  
Lunivan is operated and managed by EGGCOP LLC.

If you have any questions regarding this policy, please contact us at support@lunivan.com