At Lunivan, your satisfaction is our priority. We offer a simple, stress-free return policy.
30-Day Return Window
We accept returns within 30 days of delivery.
We Cover Return Shipping If:
The item has a manufacturing defect
You receive the wrong product, size, or design
We will provide a prepaid return label or return instructions.
Returns for Personal Reasons
If returning due to change of mind, color preference, or style choice, the customer covers return shipping.
Note: Slight color variations may occur due to lighting or screen differences.
How to Start a Return
Email us at: support@lunivan.com
Include your order number, photos (if any), and a brief explanation.
Where to Return
We offer two return locations:
Vietnam Warehouse
U.S. Return Facility
We will assign the most suitable address based on your location.
Refund Processing
Refunds are issued to the original payment method
Most refunds appear within 1–3 business days
Confirmation email will be sent once processed
Our Commitment
Every Lunivan puzzle is crafted with care. If something isn’t right, we’ll make it right—quickly, fairly, and with respect.
